Lead - Delivery Quality

About The Role :

• Monitor, identify and resolve performance / behaviour / attendance issues using prescribed performance management techniques.
• Monitor and act on personnel and disciplinary issues.
• Provide subject matter expertise to Quality Control Analysts in the team.
• Ensure training needs of subordinates are met.
• Adjust to the needs of meeting service level agreements under supervision of Operations Manager.
• Successfully complete all client related training and keep record of the same.
• Hold team meetings on a regular basis with direct reports.
• Communicate all process and client updates to direct reports within specific timelines and keep record for such updates.
• Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment.
• Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable compliance requirements.

Job Specification :

Skills Required

Medical Coding, Team Management, Team Handling, Vendor Management, Stakeholder Management