Senior AWS Connect Developer

Our client is looking for a skilled and experienced Senior AWS Connect Developer to design, develop, and administer their cloud-based contact center solutions for a 3 month contract role.

The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. The position demands a strong grasp of AWS infrastructure, contact flow design, and integration capabilities to deliver seamless and intelligent customer interactions.

Responsibilities & Deliverables

AWS Service Integration : Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.

Automation & Optimization : Build API-driven automation workflows to streamline operations and improve agent efficiency.

IVR / CTI Customization : Customize IVR systems and CTI integrations to support advanced call handling and reporting features.

System Administration : Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.

Collaboration & Documentation : Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.

Skills & Competencies

AWS Administration Skills : Skilled in designing and developing cloud-based contact center solutions using Amazon Connect .

Technical Proficiency : Proficient in configuring contact flows , Lambda integrations , and API-driven automation .

Hands-on Experience : Extensive experience with AWS services ( Lambda , Lex , DynamoDB , S3 ) and IVR / CTI customization to deliver scalable customer experience solutions.