Director, Facilities Manager

Sr. Workplace Experience Manager

What's your ambition Is it a big goal or small steps Professional or personal We'd like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Workplace Experience, join us to be inspired by the best.

What this job involves : Sr. Workplace Experience Manager will be responsible for managing all aspects of the facility management service delivery system in ; primarily Asset Management and Operations. In this capacity, the Workplace Experience Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within alliance partner organizations and customer satisfaction. Also, supporting the Regional Head for the smooth operation.

Responsibilities

Facility Operations

To ensure Facility Maintenance and Upkeep on an ongoing activity

To act as a single point of contact for the designated facility for all FM escalations.

Ensure Upkeep Schedule and Execution as per the schedules

Direction of daily / Weekly work at site to the staff

Ensure Cafeteria Management related to hygiene and food safety

Follow Building Inspection Plan as per the process

Govern Daily Walk around and Snag Closures

Manage Engineering Operations as per the defined SOW's and SOPs and to ensure 100% uptime of all equipment's present in the facility

Ensure Environment, Health and Safety practices

Managing Client / VVIP Visits and Walkthroughs

Managing Govt. Official Visitors

Delivering and adhering to the agreed KPI and SLAs

Ensure Incidents are managed and communicated as per the escalation matrix

To Ensure Builders Co-ordination on their deliverables

To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered

Attending to Adhoc Requirements and to assist operations manager and leads in all F&S related internal audits and business specific external audits

Manage IC Requests within the TAT

• Ensure Asset Management - Bonded and Non-bonded
• Ensure Stores Management
• Co-ordination with CP Team on Seat Planning
• Project Movement (Deals) - Co-ordination
• Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.
• Transport Operations - Co-ordination / Events - Co-ordination / Logistics - Co-ordination
• Govern Scrap and Waste Management
• Conduct R&R Programs
• Follow Business Continuity Management process
• Ensure BGC for Direct and TPV Staff
• Perform Daily / Weekly / Monthly checks
• Ensure Drop Ins and Additional Power Loads are handled as per process
• Use of Technology Tools and Operations
• Co-ordinate - Expansions, Go Lives and Decommissioning
• Fact Finding of abnormalities
• Conduct Facility Risk Assessment and Mitigation
• Perform Facility Access Management - Level 2 and Level 3 areas
• Operational requirement approvals - Photography, space blocking, Bay decoration etc.
• Mailer Communication for all major events / activities. Fire Drill, Shutdown, Food Festivals, Major Breakdowns
• Should have complete knowledge & functionality e.Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.

Facility Reports

Service Partner - Vendor Management

Estate Management

Compliance

Finance and Procurement

Mock Drills

Training & Development

Connect Programs

Internal Review Programs

Internal & External Audits

Management Responsibilities

Knowledge, Skills, And Abilities

Sound like the job you're looking for Before you apply, it's also worth knowing what we are looking for :

Education and experience

Behaviors : Teamwork, Learning attitude & Positive thinking

Skills Required

building services, Vendor Management, iso certification, Facility Management