Customer Support Executive(Hindi)

Job Role :

• Answer inbound calls and assist customers with their Queries / Request / Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
• Skills Required :

o  Excellent verbal communication skills

o  Ability to comprehend, capture as well as interpret basic customer information

o  Strong customer service focus

o  Knowledge of Banking / Credit cards preferred

Languages Required : English + Hindi (compulsory).

Education : Graduates (Any stream)

For more info contact to

Dhanushree.S

8148956417

Education

Bachelor of Applied Science (BAS), Bachelors of Law (B.L / L.L.B), Bachelor of Interdisciplinary Studies, Bachelor of Arts (B.A), Bachelor in General Studies (BGS), Bachelor Of Technology (B.Tech / B.E), Bachelor of Music Education (B.M.E.), Bachelor of Science (B.Sc), Bachelor in Hotel Management (B.H.M)

Skills Required

Customer Support