Account Management Associate

Job Description

Account Management Associate

The short version :

Who we’re looking for : People who are great at building relationships and keeping things moving. You’re probably the one who remembers every deadline, checks in with everyone, and somehow manages to keep it all together when things get hectic. If you’re someone who enjoys working with people, balancing multiple priorities, and seeing plans turn into results, you’ll fit right in here.

What this role is about : You’ll work with our recruiter partners - the companies that hire from Kraftshala - to make their hiring experience seamless. From setting up placement drives and coordinating with internal teams to solving last-minute challenges, you’ll be the bridge that keeps everything connected and running smoothly.

Why you should apply : This is a role where you’ll see your work translate into real outcomes - recruiters finding the right talent and students landing their first jobs. You’ll sharpen your communication, problem-solving, and relationship-management skills - the kind that’ll set you up for any leadership or business role in the future. And the cherry on top? You’ll get to build a network that most people only dream of - working directly with the top leadership of some of India’s best brands and marketing agencies.

About us : Kraftshala is India’s largest higher-education institution in terms of marketing placements, with a 94% placement rate across ~3,000 candidates, and we are gunning to become the world’s largest career launchpad, across domains.

We’re backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants like RedBus, NoBroker, Nestlé, and Performics.

The detailed version :

One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and that’s exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization.

Primary Responsibilities will include :

Placement Operations

• Managing end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently met
• Planning and executing placement logistics - interview schedules, assessments, candidate lists - in close coordination with hiring teams and internal stakeholders
• Serving as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt resolution of queries
• Collaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the process
• Tracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areas
• Identifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-building

Process Optimization

Monthly Outcomes :

A question we’d like to address upfront is what the career trajectory looks like for someone in this role.

At Kraftshala, operations are central to how we serve our stakeholders. You'll start by learning the craft of partnerships and account management through hands-on placement execution. Over time, two broad paths could open up :

These are starting thoughts, of course, and any decision on a role is always a function of what a person wants matched with what the organization can offer at that time. The great advantage of a company that’s growing well (like Kraftshala) is that new opportunities open up frequently, and our preference would always be to try to fill up newly created roles with candidates from within the organization.

Must-Have Skills :

Top Grading :

We’re looking for someone who doesn't wait around for instructions to get started. Our A-Players are those who take initiative - they build relationships with all stakeholders, spot gaps early, and design solutions proactively. They are the ones who take full ownership of the student and recruiter experience, staying a few steps ahead of any possible issues.

A B-Player, on the other hand, might wait for work to be assigned or limit themselves to what's been explicitly stated. They may execute tasks well, but aren't thinking beyond what's in front of them - which doesn't quite cut it in a high-ownership, high-trust team like ours.

Recruitment Process :

As a small team, we must get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes, and will be a mix of online and in-person interactions.

Location

Delhi

Know more about Kraftshala’s philosophy, culture and investors here .