Account Management Director

We are seeking an experienced Account Management Director to lead and optimize our Account Management team.

This leadership role will focus on driving customer success and revenue growth, ensuring long-term customer retention, and enhancing overall account health. The ideal candidate will possess a track record of exceeding expansion and retention targets within a fast-paced startup or SaaS company.

As the Account Management Director, you will develop and implement strategies, foster a culture of continuous improvement, and collaborate cross-functionally to enhance customer engagement and satisfaction.

Responsibilities

Lead the Account Management team with a customer-centric approach, prioritizing customer success and growth

Develop and execute proactive customer retention and expansion strategies

Analyze customer experience and health metrics, identifying key indicators and trends

Educate and influence peers and the team on marketplace dynamics and successful strategies

Contribute to the development of new product and service offerings based on customer needs

Maximize the effectiveness of Account Management tools and resources

Act as an escalation point for complex negotiations, optimizing deal structures

Promote a positive, diverse, and inclusive corporate culture aligned with company values

This job is provided by Shine.com

Skills Required

Customer Success, Negotiation, Account Management, Customer Retention, Customer Engagement