Global HR Shared Services Manager

JOB OVERVIEW

We are looking for an experienced Global HR Shared Services Manager to lead, expand, and continuously optimize our Global HR Shared Services function. This role will be responsible for overseeing multiple HR process areas, managing a team of Team Leads and HR Operations Specialists, and driving global initiatives to strengthen service delivery, improve operational efficiency, and enhance the overall employee experience. The ideal candidate will demonstrate a strong balance of strategic vision and hands-on execution, with proven expertise in project management, service delivery, process improvement, and stakeholder engagement across diverse geographies.

ABOUT THE ROLE

Leadership & People Management

• Lead and mentor Team Leads and HR Operations Specialists across multiple countries, fostering a high-performance, service-oriented culture.

Global HR Shared Services Management

Project Leadership & Transformation

Operational Excellence

Cross-Functional Collaboration and Stakeholder Management

ABOUT YOU

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy .