German Language Specialist

Job description

The individual is hired to resolve customer issues through emails, calls & provide excellent service to our customers. The person is also expected to understand the root cause and assist in rectifying it in the upstream process.

Communication Skills - Excellent German and English language skills with a minimum B2 certification in German.

A minimum of 2-3 years of professional experience in using the German language.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk.

What we offer :

• Impact :  Your work will directly contribute to the success of our global operations.
• Opportunity :  Maersk provides ample opportunities for growth and development, both professionally and personally.
• Innovation :   Join a forward-thinking team that embraces innovation and cutting-edge technologies.
• Global Exposure :  Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
• Work-Life Balance :  We value work-life balance and offer flexible working arrangements to support our employees.

1. Analyze disputes received (based on the target allocated) - Understand the reason for the customers dispute.

2. Review all upstream processes to gather data and comprehend the history of the shipment in question.

3. Analyze the case and decide on accepting, clarifying, or rejecting the dispute.

4. Contact relevant coordinators for additional information if needed.

5. Process the amendment in core systems for accepted cases.

6. Communicate with the customer.

7. Record the complete root cause of the dispute.

Required Skills :

Regular communication with customers is essential to understand their requirements for swift dispute resolution.

Problem-Solving Skills :

Communication :

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. .

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

B2 certification

German Language Specialist

Skills Required

Customer Experience, German Language, Communication