Product Support Engineer
ConfidentialPune4 days ago
Job descriptionAble to arrange a call with the customer and discuss the issues / resolutions Knowledge of Java / SQL / XML for debugging Good Analytical and problem solving skills Experience / Knowledge of FCC or any other Finastra product will be an advantage Experience level 2 to 6 years on product service / Customer support To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) ornew developments based on businessor client requirements as well as from the functional and technical team of HCL on the project To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards To interact with the customer and internal teams to gather requirements for development purposes To perform activities related to enhancement creation of documents for CMMi and client requirements To provide technical guidance to junior developers
Experience
- Total Experience(TEX) 2 to 6 years
- Relevant Experience (REX) 3+ years
- Mandatory Skills [Ideally 3 to 4] : 'Skillset needed :
- Good Communication. Able to arrange a call with the customer and discuss the issues / resolutions
- Knowledge of Java / SQL / XML for debugging
- Good Analytical and problem solving skills
- Experience / Knowledge of FCC or any other Finastra product will be an advantage
- Experience level 2 to 6 years on product service / Customer support
- Good to Have Skills (3-4 skills, point wise)
- Brief Description of day to day activities resource has to do 'Skillset needed :
- Good Communication. Able to arrange a call with the customer and discuss the issues / resolutions
- Knowledge of Java / SQL / XML for debugging
- Good Analytical and problem solving skills
- Experience / Knowledge of FCC or any other Finastra product will be an advantage
- Experience level 2 to 6 years on product service / Customer support
Skills
Skills Required
Troubleshooting, Api Integration, Database Management, Cloud Computing, Scripting Languages, Technical Documentation
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Product Support Engineer • Pune
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