Deputy Manager - S2C Process Excellence

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations : Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

About This Role

As a Deputy Manager – S2C Process Excellence, you will play a pivotal role in bridging the gap between the Sourcing and Contract Management teams. You will coordinate system-related changes, tool implementation and integration across SCM subareas. This role involves close collaboration with the Process Excellence Owner and Sourcing & Contracts Process Leads to initiate and execute process improvement projects. You will also act as a liaison for service delivery and VPC, supporting the execution of S2C analytics requirements and working with internal analytics teams to build dashboards. Your focus will be on identifying improvement opportunities, providing in-depth process expertise, and analysing the end-to-end process.

Who Are You

You are a detail-oriented and collaborative individual with a strong understanding of SCM processes and tools. You bring analytical rigour, digital fluency, and a proactive mindset to drive process excellence. You are comfortable working across teams and geographies, and you thrive in environments that require stakeholder engagement and continuous improvement.

What You Will Do

• Drive functional systems analysis, design, integration, documentation, training, and global implementation of sourcing processes.
• Identify process and operational gaps, data quality issues, and drive controls to mitigate risks and ensure compliance.
• Manage sourcing risk and compliance, including internal and external audit requirements.
• Provide post go-live support and input ideas for process improvements.
• Prepare and update SOPs, guidelines, and process documentation for end users across departments, markets, VPC, and VOIS.
• Support global process owners and leads in managing a global stakeholder community.
• Communicate with the wider Supply Chain community and provide support on sourcing processes and systems.

What Skills You Need

India

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we'll be in touch!

Skills Required

Ms Excel, Project Management, Power Bi, Powerpoint, Ms Office, workflow management