Talent.com
Operations Manager

Operations Manager

Techsara SolutionsAhmedabad, Republic Of India, IN
30+ days ago
Job description

Role Overview

We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training / Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.

What You’ll Own

  • Team Leadership & Scheduling : Manage pods across Onboarding, Marketing (candidate submissions), Interview Support, and Training;

create rosters, capacity plans, and shift coverage.

  • Process & SOPs : Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.
  • Pipeline Throughput : Monitor daily dashboards;

    • remove bottlenecks to improve time-to-onboard, submissions / day, interviews scheduled, offer rate, and join rate.

  • Training & Upskilling Ops : Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking;

    • ensure readiness for placements.

  • Onboarding Excellence : Ensure accurate documentation, agreements (e.G., e-sign), background checks, and system access;

    • zero-defect records.

  • Quality & Compliance : Run QA checks on resumes, submissions, and communications;

    • uphold data privacy andaudit-ready records.

  • Cross-Functional Coordination : Partner with HR, Finance / Collections, and Sales for smooth handoffs (e.G., invoices, payments, client requirements).
  • Automation & Tools : Champion CRM / ATS hygiene, automate routine steps, and standardize reporting.
  • Reporting & Reviews : Daily / weekly MIS, root-cause analyses, corrective action plans, and leadership updates.

    • Must-Have Skills & Experience

  • 5+ years in operations management within staffing / recruiting, edtech / training, BPO, or services environments;

    • proven people management (15–50 headcount).

  • Strong program / project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution.
  • Hands-on with CRM / ATS (preferably Salesforce), Google Sheets / Excel (lookups, pivots), and collaboration tools ( Slack, Zoom, WhatsApp Business or similar).
  • Excellent communication , stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shift and U.S. client alignment;

    • thrives in a fast-paced, target-driven setup.

    Nice to Have (Big Plus at Techsara)

  • Salesforce familiarity (Reports, Dashboards;

    • Flows / automation exposure).

  • Experience with e-signature and document workflows, and basic finance handoffs (invoices, collections).
  • Understanding of U.S. hiring terms & visas (OPT / CPT, H-1B / EAD, W-2 / C2C).
  • Exposure to training operations (cohort management, assessments, LMS).
  • Process improvement frameworks (Lean / Six Sigma mindset).

    • Success Metrics You’ll Drive

  • Reduced time-to-onboard and time-to-first-submission
  • Higher submissions-to-interview and interview-to-offer conversion
  • Improved show-up and join rates
  • On-time SOP compliance and zero critical defects
  • NPS / CSAT improvements from candidates and internal stakeholders

    • Location & Work Setup

  • Onsite — Ahmedabad office
  • Night Shift : 8 : 00 PM – 5 : 00 AM IST (Mon–Fri)

    • Why Join Us

  • Lead multi-team operations with clear ownership and impact
  • Work directly with leadership;

    • fast growth path

  • Build scalable systems and playbooks for the next phase of expansion
    • Create a job alert for this search

    Operation Manager • Ahmedabad, Republic Of India, IN