Support Specialist

Job Description

We are seeking a skilled Technical Support Engineer to join our global team of innovators. As a Technical Support Engineer, you will be responsible for providing remote technical and application problem resolution and escalation assistance related to software systems.

You will diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

Main Responsibilities :

• Gain knowledge of assigned customers' technical and business environment.
• Document and verify reported problems.
• Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
• Engage additional resources when necessary.
• Provide effective and consistent communication to management, peers, and account team in support of customer.
• Working knowledge of main software products and strategy.

Required Skills and Qualifications

To be successful in this role, you should have the following skills and qualifications :

Benefits

This is an excellent opportunity for individuals who enjoy developing new solutions and turning big ideas into reality. You will work with smart and motivated people to make a difference for the companies we serve.

We offer a competitive salary package, including benefits and opportunities for career growth and development.

Others

Please note that duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.