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Senior Customer Service Professional
beBeeCustomerServiceDindigul, Tamil Nadu, India21 hours ago
Job descriptionCustomer Interaction : Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism. Issue Resolution : Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge : Maintain a deep understanding of products or services to answer customer queries and provide recommendations accurately. Documentation : Accurately record customer interactions, transactions, and issues in the CRM system. Problem-Solving : Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance : Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement : Participate in ongoing training and development programs to enhance skills and knowledge. Feedback Handling : Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration : Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. A quiet and brightly illuminated workspace. A laptop with 8GB RAM, i5 8th-gen processor. A 720P webcam and headset. A reliable ISP with 100 Mbps speed. A smartphone. EASTERN TIME : 6 : 30 p.m. - 3 : 30 a.m. IST (rotational) PACIFIC TIME : 9 : 30 p.m. - 6 : 30 a.m. IST (rotational) Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred
Job Description
We are seeking a skilled and customer-focused Senior Representative to join our team.
- The successful candidate will provide exceptional customer service via calls, handle inquiries, resolve issues, and ensure customer satisfaction.
The Representative will maintain accurate customer records in the CRM system, achieve customer service targets, communicate feedback to management, and demonstrate empathy, active listening, and professionalism.
Key Responsibilities :
Requirements
Please note the following requirements for this role :
Working Hours
This is a full-time remote role. The working hours are as follows :
Qualifications :
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Service Professional • Dindigul, Tamil Nadu, India
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