CRM Implementation Specialist

Responsibilities :

Interactions with central IT BUILD team, central business and local business users

Workday split = 70% IT CRM project management and 30% UAT and testing (SQL, GCP, Adobe Campaign...)

Datawarehouse SQL / json

GCP (Google Cloud Platform) using big query (Raw data & aggregate calculations and KPIs)

Adobe Campaign classic v8 & Salesforce Marketing Cloud (one-shot email branding, triggers automation, real-time emails…)

Roll out new brands, new countries or new CRM features

Kick off & project management

Apply the CRM and technical Build specifications

Support & follow the development team in the roll out process

Perform technical & integration tests (UAT, end-to-end)

Manage the go live, monitoring

Onboard the business users

Profile :

From 3 years of experience in CRM context (data model configurations & specifications writing, integration flows)

Project management in an IT and Agile context, coordination of teams (developers, POs, etc.)

Know how to prioritize, organize, follow-up your project and meets the deadlines and deliverables

Experience on Marketing Automation tool Adobe Campaign classic v8 or Salesforce Marketing Cloud

Experience on Google Cloud Platform & Bigquery

Experience Retail Industry knowledge with ecommerce and loyalty use cases

CRM marketing campaign management

JavaScript knowledge

Consulting posture and communication with both IT teams and Marketing business users

Friendly mindset to onboard the teams on your projects and meet deadlines

Project documentation, Confluence, ServiceNow / Jira

Good technical background

Full hands-on experience on CRM tools (Salesforce or Adobe)

Good level on SQL to query and conduct the tests on the DWH, GCP & Adobe databases

Knowledge of APIs, flat file transfer, Postman integrations

Anticipate potential impacts : omnichannel, GDPR…

Fluency in English