BSCO-HCP Engagement- Engagement Ambassador- Senior Associate- Operate

Industry / Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients providing advice and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

In regulatory risk compliance at PwC you will focus on confirming adherence to regulatory requirements and mitigating risks for clients. You will provide guidance on compliance strategies and help clients navigate complex regulatory landscapes.

Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to :

• Respond effectively to the diverse perspectives needs and feelings of others.
• Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

Job Description

Title : HCP Engagement Ambassador

Location Posted : Date Last Modified :

24 July 202 5

BRIEF COMPANY DESCRIPTION

At PwC we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purposefor our clients our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC.

PwCs high-performance culture is based on passion for excellence with focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firms philosophy is a simple construct : We care for our people.

Globally PwC is ranked as the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership Diversity & Inclusion work-life flexibility career coaching and learning & development makes our firm one of the best places to work learn and excel.

Apply to us if you believe PwC is the place to be. Now and in the future!

JOB OVERVIEW :

HCP Engagement Managed Services - Experienced Associate to Sr. Associate

Preferred Title : HCP Engagement Ambassador

Education / Certifications : A g raduate with relevant experience in life science meetings & events pharmaceutical device or healthcare setting working with HCPs HCOs or Patients.

Roles and Responsibilities generally : A cts as the point of contact for HCPs HCOs patients and stakeholders both pre - and - post engagement providing high- quality interactions. Responsibilities can include but are not limited to : addressing external expert onboarding challenges supporting the issuance of contract s as needed facilitating redline requests and escalation s handling complex external expert inquiries with a high degree of care and follow through supporting invoice / payment queries and answering business owner questions. Additional role requirements include f acilitat ing travel requests and questions between HCP and travel agency for non-cross-border engagements. This is an external expert (HCP HCO and patient) and stakeholder-facing role requiring professionalism service orientation and compliance awareness.

R esponsibilities may include but are not limited to :

General engagement support : A nswer questions and c onduct outreach to business owner / stakeholders or HCPs as needed as it relates to HCP / HCO onboarding activit y requests contracting travel requirements invoi ci ng and payments

Contracting :

Facilitate offline HCP / HCO contract execution between HCP / HCO and internal signor

Review contract redline requests to adhere to established standards and escalate to Legal for review

Conduct outreach to follow up with business owners and / or HCP / HCO for outstanding contracts

Facilitate contract amendment requests by liaising with business owners and HCP / HCOs as necessary

Travel & Logistics :

Address complex HCP / HCO scenarios as it relates to activities contracts travel or payments

Facilitate HCP travel request submission

Communicate HCP travel arrangements to business owners and HCPs

Post engagement support :

Support the r econcil iation and recordation of HCP logistic expenses in system of record including :

Collecting and reconciling activity invoices in system of record;

Review and categorize invoice items by spend type and HCP participation;

Support the transition of engagement to post-engagement team members and address questions r elated to HCP payments or transfer of value data

Other :

Learn and support adoption of automations and tools related to HCP HCO or Patient engagement

Manage deliverables on or ahead of deadlines and reporting any issues / risks beforehand

Any other responsibility that flows naturally and logically to this role

Skills :

5 -9 years of experience with in healthcare provider engagements

Strong understanding of HCP engagement compliance and regulatory environment both domestically and internationally preferably experience with obtaining country or institutional authorizations as applicable.

Significant customer service experience with a bility to consistently deliver white glove service to customers

Strong professional communication skills

Ability to logically and critically evaluate HCP HCO and Patient engagement and follow process steps apply research skills to identify issues and solution challenges for resolution

Experience with contracting using templates and supporting redline requests

Familiarity with a dvanced Excel HCP engagement software and CRMs

Strong English language spoken reading comprehension and writing skills

Self-directed team player with a bility to work in a fast-paced environment with a ttention to detail and a strong emphasis on quality accuracy and accountability.

5 PwC. All rights reserved. PwC refers to the PwC network and / or one or more of its member firms each of which is a separate legal entity. Please see for further details. This content is for general information purposes only and should not be used as a substitute for consultation with professional advisors.

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Travel Requirements

Not Specified

Job Posting End Date

Required Experience :

Senior IC

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Employment Type : Full-Time

Experience : years

Vacancy : 1