Services Analyst II

Job Description

Would you like to support a 2000 person professional services, support, and account management organization

Would you like to own the implementation of complex reporting and dashboard solutions

Join our Global Delivery Excellence Team!

The Delivery Excellence team supports Akamai's 2000+ person Global Services and Support organization. This is made up of Professional Services, Customer Support, and Account Management. DelEx leverages complex data, tools, and models to improve operational efficiency, quality, and ensure compliance.

Partner with the best

The Services Analyst supports end-to-end reporting implementation, with timelines varying from days to months based on complexity. You will build organizational knowledge and work with stakeholders at all levels to identify business risks. You will analyze data and make recommendations to mitigate their impact. The role is focused on continuous improvement and shaping a data-driven culture in the organization.

As a Services Analyst II, you will be responsible for :

• Analyzing data for patterns, trends, or risks and identifying mitigation options and recommendations to share with stakeholders
• Defining the needs of the business and building complex, cross-functional data projects to successful completion
• Designing user friendly customized reporting and dashboards by thoroughly understanding the use cases adopted by the business
• Owning the dashboard / reporting implementation in the expected timeline while maximizing adoption through necessary communications
• Developing and deploying code in packaged or open source tools to fetch, clean, process & present prototype
• Managing tickets / inquiries from stakeholders related to dashboard access, enhancements, fixes, new builds, and ad-hoc requests

Do What You Love

To be successful in this role you will :

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

Benefits

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life :

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About Us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients Come join us and grow with a team of people who will energize and inspire you!

Skills Required

Qlik, Obiee, Analytical Skills, Tableau, Data Visualization