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Service Engineer

Service Engineer

ConfidentialPune
30+ days ago
Job description
  • Manage a regional service operation
  • Creation of opportunities by positioning right product, based on those needs.
  • Manage the after-sales service processes from installation and commissioning of new equipment, to handling warranty period service processes and activities.
  • Handle customer objections and complaints.
  • Support the regional sales team for pre-sales and to achieve new and repeat business.
  • Manage Dealer Network across West / North.
  • Supervise and direct all dealer activities; including direct services sales comprising of annual service contract, parts sale, etc. and conduct periodic dealer reviews for process adherence

    • Critical Competencies for the Job :

    • Service Domain Knowledge for absorption chillers.
    • Good Communication and stake holder management.
    • Good in Follow Up and moving the lead towards its closure.
    • Good Team Member and ability to work with cross functional team
    • Willingness to Travel in respective geographies

      • Skills Required

      Software Updates, Network Configuration, Hardware Maintenance, Customer Service, Technical Support, Troubleshooting, System Installation

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    Service Engineer • Pune

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