Oracle Inventory : Service Engineer

We are seeking a skilled professional to support and manage Oracle Inventory, Receiving, Receipt Accounting, and Inventory Visibility within the Oracle ERP ecosystem. The ideal candidate will possess strong troubleshooting skills, be familiar with inventory processes, and be able to deliver support during critical financial periods such as month-end and quarter-end.

Key Responsibilities :

• Provide L1 support for organization and location configuration within Oracle Inventory.
• Manage Oracle Receiving and Recipient Accounting issues.
• Deliver support services for month-end and quarter-end financial close processes.
• Triage and prioritize incoming Oracle Inventory Management support tickets.
• Perform initial assessment and troubleshooting of reported issues.
• Route complex problems to the appropriate support teams or on-call personnel.
• Ensure timely resolution of inventory-related issues and document all solutions.
• Maintain a knowledge base of common issues and resolutions.
• Monitor ticket queues and ensure compliance with defined SLAs.
• Support critical period-end processing and inventory reconciliation activities.
• Ensure inventory visibility and accuracy across Oracle systems.
• Implement and follow best practices in inventory management processes within Oracle ERP.

Requirements :

Qualifications :

Skills Required

Oracle Inventory, L1 Support