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Vertex Tax System Production Support Service Engineer

ConfidentialChennai, Bengaluru / Bangalore, Pune

22 days ago

Job description

Position Overview :

We are seeking a skilled Service Engineer to provide comprehensive production support for Vertex tax management systems and their integration with ERP platforms. This role requires both taxation expertise and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions.

Key Responsibilities

Functional Support :

Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions
Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments
Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems)
Ensure accuracy of tax rates, exemptions, and tax determinations
Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex
Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes
Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy
Receive, analyze, and prioritize related support tickets
Provide timely solutions to users and document resolution steps and knowledge base articles
Support system upgrades and patches
Monitor system performance and recommend improvements

Technical Operations :

Perform SQL & Data Analysis by querying ERP and Vertex databases for tax calculations, transaction history, and reconciliation

Troubleshoot ERP-Vertex integration issues including debugging tax calculation problems, missing tax rates, and incorrect invoice tax postings

Maintain API Data Feeds including Vertex API calls, REST / SOAP integrations, and data flow between Vertex and ERP systems

Implement Performance Optimization by identifying slow queries, resolving batch processing issues, and improving tax data loads

Support FBDI & ADFdi usage for importing and updating tax rates, transactions, and exemption certificates in Oracle Fusion

Support Tax Reporting for Compliance (Sales & Use Tax, VAT / GST Returns, Withholding Tax Reports, 1099 / 1042 forms, etc.)

Assist in SOX Audits, ensuring controls, documentation, and approvals are in place for tax processes

Reconcile tax liabilities in Vertex vs. ERP tax subledger vs. GL postings

Prepare and validate audit-ready tax reports for external and internal audits

Ensure compliance with Vertex Tax Engine updates (new tax rates, regulatory changes, etc.)

Operational Support :

Utilize Vertex Support Website (MyVertex) for issue resolution

Create and manage support tickets

Access Vertex Knowledge Base, Release Notes, and Patches

Follow up on issue resolutions and track service requests

Test tax rate updates and system upgrades

Coordinate regression testing for ERP and Vertex quarterly updates

Assist accounting, tax, and finance teams with Vertex-related issues

Document troubleshooting steps and best practices for tax processing

Required Qualifications :

Strong understanding of Indirect Taxation (Sales & Use Tax, VAT, GST, Withholding Tax)

5+ years experience with Vertex tax systems and ERP integrations

Knowledge of Tax Calculation Rules, Jurisdictions, and Product Taxability Assignments

Proficiency in SQL and data analysis

Experience troubleshooting API integrations and data feeds

Understanding of tax compliance reporting requirements

Familiarity with SOX audit requirements for tax processes

Experience with FBDI & ADFdi for data imports and updates

Strong problem-solving skills for complex tax calculation issues

Ability to document and communicate technical solutions effectively

Skills Required

vertex , Oracle Fusion, Indirect Tax, Vat, Gst

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Production Support • Chennai, Bengaluru / Bangalore, Pune