Hiring for Client Services Executive

Skills

Job Title : Client Relationship & IT Support Specialist

Location : Chandigarh, India (On-site)

Employment Type : Full-Time

Apply at :

Subject Line : Application – Client Relationship & IT Support Specialist

About the Role

Cogniter Technologies is looking for a proactive and client-centric Client Relationship & IT Support Specialist to serve as the bridge between technology and customer success. In this dual role, you will be the primary point of contact for clients—delivering responsive IT support while fostering lasting partnerships. The ideal candidate will possess a blend of technical expertise, communication excellence, and problem-solving ability to ensure seamless IT operations and client satisfaction.

Key Responsibilities

Client Relationship Management

Build and maintain strong, long-term client relationships to drive satisfaction and retention.

Understand client objectives and recommend tailored IT solutions.

Identify and mitigate potential IT risks, system inefficiencies, and security vulnerabilities.

IT Support & Troubleshooting

Serve as the first line of contact for all IT-related queries and incidents.

Deliver prompt technical support via phone, email, or remote access tools.

Collaborate with internal IT teams and external vendors for advanced issue resolution.

Account & Service Management

Oversee client IT portfolios, including software renewals, hardware upgrades, and cloud service management.

Monitor system performance and recommend optimization strategies.

Maintain accurate documentation, service tickets, and communication logs.

Technology & Strategy

Stay informed about the company’s offerings across infrastructure, cloud, and cybersecurity solutions.

Provide clients with guidance on best practices for data protection, automation, and system improvements.

Contribute insights and feedback to enhance overall service delivery and alignment.

Cross-Functional Collaboration

Partner with sales, marketing, and technical teams to deliver holistic IT solutions.

Share client feedback to improve internal processes and service quality.

Required Skills & Qualifications

1–3 years of experience in IT support, client success, or a related technical role.

Strong understanding of IT infrastructure, cloud technologies, and cybersecurity fundamentals .

Excellent communication, interpersonal, and customer service skills.

Proven ability to troubleshoot, prioritize, and manage multiple client accounts .

Experience with CRM and IT service management tools .

Strong organizational and multitasking abilities.

Why Join Us

Be part of an innovative and client-first IT team .

Work on impactful, real-world technology projects.

Collaborate with talented professionals in a supportive and growth-oriented culture .

Clear career path toward Client Success or Account Management leadership roles.

How to Apply

Send your updated resume to

Subject Line : Application – Client Relationship & IT Support Specialist