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Client Support Specialist

Scry AIpanchkula, haryana, in

22 days ago

Job description

Position : Client Support Specialist

Location : India (Remote)

Employment Type : Full-Time

Schedule : Monday to Friday, Day Shift

Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.

Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

Key Responsibilities

Client Engagement & Support

Act as the first point of contact for client inquiries, providing timely and professional responses.
Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.

Relationship Management

Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.

Proactively identify client challenges and provide solutions or escalate appropriately.

Gather client feedback to influence product improvements and roadmap priorities.

Documentation & Reporting

Maintain accurate records of client interactions, issue resolutions, and support tickets.

Create and update knowledge base articles, FAQs, and training materials to empower clients.

Generate regular reports on client health, support metrics, and recurring issues.

Collaboration

Partner with product managers, engineers, and sales teams to deliver client success.

Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.

Qualifications

Bachelor’s degree in Business, Computer Science, or related field.

2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.

Strong understanding of enterprise software and ability to learn technical details quickly.

Excellent communication, problem-solving, and relationship-building skills.

Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).

Ability to manage multiple client accounts in a fast-paced environment.

What We Offer

Work at the forefront of AI innovation in high-impact industries.

A client-facing role with opportunities to build long-term relationships with global enterprises.

Competitive compensation and performance incentives.

Professional development opportunities in AI, enterprise technology, and client success management.

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Client Support Specialist • panchkula, haryana, in