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Servicenow Lead Administrator with CMDB Expertise
AmpstekMumbai, IN7 days ago
Job description7+ years administering the ServiceNow platform across ITSM,ITAM,ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro. Deep knowledge of ServiceNow Flow Designer, business rules, client / server scripts, and ACLs. Proficient in creating and managing catalog items, approval workflows, dynamic forms, and SLAs. Experience integrating ServiceNow with third-party systems (e.g., identity platforms, facilities systems). Skilled in metrics setup : ticket volumes, deflection rates, module usage, and SLA performance. Demonstrated experience leading ServiceNow instance upgrades, patch management, and clone processes. Familiarity with domain separation, scoped apps, data import / export sets, and UI policies. Strong in stakeholder engagement : collaborating with HR, IT, and Facilities to define and streamline service workflows. Proven track record in preparing for audits, managing compliance documentation, and training L1 / L2 teams.
Title : Servicenow Lead Administrator with CMDB Expertise
Location : 100% Remote
Job Type : Fulltime
Job Description :
Leads ServiceNow administration across modules like ITSM, HRSD, and FSM. Coordinates platform transitions, automations, stakeholder alignment, and metrics reporting.
Tools : ITSM, HRSD, ITOM, ITAM, CMDB,Workplace Service Delivery, Field Service, Flow Designer, EC Pro
Key Responsibilities :
- Lead ServiceNow KT, system audits, and configuration governance.
- Design and optimize catalog items, forms, and access roles.
- Partner with HR, Facilities, and IT on cross-functional workflows.
- Identify automation gaps and streamline service delivery.
- Track module usage, ticket SLAs, and workflow effectiveness.
- Ensure platform readiness for audits and stakeholder updates.
- Liaise with vendors for support and roadmap planning.
Qualifications :
Thanks
Aatmesh
aatmesh.singh@ampstek.com
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Servicenow Lead • Mumbai, IN
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