Project Manager

Project Manager – BOSS Utility Solutions

Job Title : Project Manager

Location : Kingdom of Saudi Arabia (KSA)

Employment Type : Full-time

About Us : At BOSS Utility Solutions , we provide innovative utility management software that helps businesses streamline their operations. We aim to develop reliable, efficient, and cutting-edge solutions for our clients. As we continue to grow, we are looking for a passionate and detail-oriented Project Manager to ensure the quality and performance of our products.

Job Overview :

We are seeking an experienced Project Manager to join our Oracle Utilities implementation team. This role involves working directly with a utility client in Saudi Arabia to lead a team of Oracle utility experts in implementing Oracle’s Customer Experience for Utilities (CX4U) solution for a high call volume call center. The ideal candidate will manage the day-to-day tasks of a small team, while adhering to the scope, schedule, and budget of the project. This is an onsite position located in Saudi Arabia.

Role & Responsibilities

Own the successful delivery of project deliverables, while ensuring business value meets customer expectations.

Create and maintain PMO artifacts, such as the project plan and JIRA board, to ensure the on-time completion of project tasks.

Track risks and issues, facilitate problem resolution, and manage the communication and escalation of issues in a timely manner.

Provide project status reports and debriefs to company leadership on a weekly basis.

Collaborate with cross-functional teams, including Oracle product teams, developers, testers, and project managers.

Act as a liaison between technical teams and business users to ensure alignment.

Provide go-live and post-implementation support to ensure solution effectiveness.

Establish and maintain strong customer relationships throughout the business and IT organizations.

Requirements :

Bachelor’s degree in computer science, Engineering, Information Systems, Business Administration or related field.

Minimum 2-4 years of experience as a Project Manager, preferably in the Utilities domain.

Minimum 1-3 years of experience working in the utilities (water, gas, electric) industry.

Knowledge of project management methodologies (waterfall and agile).

Experienced in leading projects utilizing standard project management tools (MS project, JIRA, Smartsheet, etc.)

Excellent verbal and written communication skills. Comfortable providing project updates to senior leadership.

Demonstrated ability to lead teams, promote effective communication, resolve conflict, and handle conflicting priorities.

Demonstrated analytical problem-solving skills and a keen interested in delivering high quality deliverables.

Ability to work independently in a fast-paced, client-facing environment.

Preferred Qualifications :

Master’s degree in computer science, Engineering, Information Systems, Business Administration or related field.

Project Management Professional (PMP) certification

4+ years of experience working in the utilities (water, gas, electric) industry

Experience working in a call center environment.

Knowledge of Oracle utilities products (CX4U, CCB, C2M, etc.)

Experience in full-cycle Oracle Utilities implementations or upgrades.

Experience in the consulting industry.