About Aramya
Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.
With a fast-moving team driven by creativity, technology, and customer obsession, we're building a movement that celebrates every woman's unique journey.
We're well funded, with $12M raised from marquee investors like Accel, Z47, and industry veterans.
Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led design. Today, we're operating at a 100 Cr ARR and scaling fast.
As we expand across India, launch new stores, and roll out fresh collections weekly, we're reimagining what modern ethnic wear can look and feel like inclusive, comfortable, stylish, and accessible.
Join us on this journey of building a house of lifestyle brands.
We're looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences.
Role Overview
We are looking for a Customer Support SME (Tickets Specialist) who will be responsible for driving quality, escalations management, and process adherence within the support function.
This role is best suited for someone who has deep exposure to Freshdesk / Freshchat, excels at analytical problem-solving, and can mentor agents while ensuring timely and accurate ticket closures.
Expectations
Ideal Candidate Must Have
24H Customer Support • India