Customer success & Prompt Specialist
Robylon AIthane, maharashtra, in12 hours ago
Job descriptionAnalytical, curious, iterative; comfortable running lightweight experiments and reviews Tool-savvy with LLMs (ChatGPT, Claude, Gemini, etc.); no coding required (low / no-code builders a plus)
Role Overview
Setup customer support workflows using client shared SOPs. Craft high-impact prompts for AI agents to produce accurate responses. You will own end to end setup—from initial kickoff call to testing, iteration, and QA.
What you will Own
- Design end-to-end workflows & user journeys across industries
- Write & optimize prompts for accuracy, tone, and context
- Evaluate outputs via checklists / A-B tests, edge-case reviews, and user feedback
- Drive continuous quality improvements
- Troubleshoot response issues; define guardrails and instructions to reduce hallucinations
- Document best practices and playbooks for repeatable delivery
- Work with product and tech teams to deliver on-time and customer centric output
What we are looking for
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Customer Specialist • thane, maharashtra, in
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