Lead Software Engineer

Experience-5+ Years

• Design, develop, and Lead customize ServiceNow ITSM applications, modules, and workflows (e.g., Incident, Problem, Change, Request, CMDB, Knowledge).
• Develop client scripts, UI policies, business rules, and integrations using REST / SOAP APIs.
• Configure and maintain Service Catalog items, SLAs, notifications, and reports / dashboards.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Perform system administration activities including platform upgrades, patches, and performance tuning.
• Ensure solutions adhere to ServiceNow best practices, security standards, and ITIL processes.
• Support UAT, troubleshoot issues, and provide ongoing enhancements and maintenance.
• Document technical designs, configurations, and workflows for future reference.