Associate Customer Success Manager, Scale

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, Feel Free To Check Out Why

• Business Insider named us an 'enterprise startup to bet your career on'
• Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

Note

The successful candidate will be required to align their working hours with US EST business hours, specifically from 6 : 30 PM to 3 : 30 AM IST.

Responsibilities

The Customer Success Team at Workato is the frontline for developing customer champions, driving product adoption, and empowering teams to fulfill their goals so that they renew and expand. Our Emerging segment of customers represent the largest segment by volume, and are supported through a unique combination of digital-led programs, strategic 1 : many initiatives, and targeted high-impact 1 : 1 human engagements.

We are seeking an Associate Customer Success Manager, Scale to work with customers in our Emerging segment. The Emerging CSM will work with customers in strategic 1 : 1 engagements for high-impact customer objectives or by facilitating 1 : many success programs to impact target customer groups. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of Workato.

This is a high impact role that will play a key part in building out the strategy for proactive and reactive engagement with Workato's Emerging customers.

In This Role, You Will Also Be Responsible To

Requirements

Qualifications / Experience / Soft Skills

Skills Required

Problem Solving, Interpersonal Communication, Persuasion, Analytical Thinking