Front Office Executive

AccorHotelGuwahati, Assam, India

30+ days ago

Job description

Manage and supervise all tasks of his / her staff to ensure that highest quality service is delivered and department standards are met

Review analyze and suggest improvement of work flow and standards at the Front Desk

Analyze rate variance report to ensure rooms revenue control approve discounts and rebates

Communicate with Front Office Manager on all matters regarding guest services & hotel operations

Ensure documentation of all guest related issues using the logbook

Sign media and supervise shift handover procedures

Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently

Assist Guest Relations in greeting rooming and sending off guests

Inspect front of house and back of house regularly for cleanliness and orderliness

Ensure that front line staff complies with marketing techniques and maximizes sales

Check billing instructions monitor guest credit and act upon any discrepancies

Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

Additional Information :

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English additional languages are a plus

Remote Work : No

Employment Type : Full-time

Key Skills

Anti Money Laundering,Arabic Speaking,Administration,HR Reporting,Billing,Import

Experience : years

Vacancy : 1

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Front Office Executive • Guwahati, Assam, India

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