Benefits Senior Professional

Introduction

As a Benefits Professional you will be responsible for all operational and delivery aspects and overall integrity of IBM's global benefits programs including managing the operational aspects of our vendor / supplier relationships also with regards to quality and service delivery. You will work closely together with Benefits Manager, other Benefits Professionals as well as with other IBM functions on matters involving legal compliance, employee relations, employee communications and financial reporting related to the benefits programs.

Key responsibilities -

• Manage employee benefit transactions in SuccessFactors (SF) and through other HR tools and email channels.
• Coordinate with vendors who administer benefit programs to ensure smooth operations, resolve queries, and handle escalations promptly.
• Maintain accurate benefit data through Excel-based reconciliations and other manual verification and validation processes.
• Support ongoing benefit lifecycle activities, including enrollment, changes, and terminations.
• Monitor vendor service performance and partner closely with them on issue resolution and continuous process improvement.
• Ensure adherence to company policies, compliance requirements, and established turnaround times.
• Provide responsive and high-quality support to employees on benefit-related matters.

Your Role And Responsibilities

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Preferred Technical And Professional Experience

MBA with Benefits operations work experience

Skills Required

Successfactors, Workday, Excel