Computronics - Assistant Manager - After Sales Service

Key Responsibilities :

• Effectively manage and oversee the operations of the Authorized Service Partner (ASP) channel within the assigned region.
• ASP Onboarding : Possess a strong understanding and proven experience in the appointment and onboarding process of new Authorized Service Partners.
• Implement strategies and initiatives to significantly increase the pickup quantity of service requests generated through the ASP network.
• Drive lead generation activities through the ASP channel to expand service reach and potential revenue streams.
• Ensure the timely and efficient delivery of picked-up items / units from the ASP locations to the Beetel Warehouse.
• Identify the root causes of any shortcomings in pickup quantities and implement appropriate corrective and preventive actions to drive improvements.
• Maintain accurate MIS (Management Information Systems) and generate regular reports on ASP performance, pickup quantities, and other key metrics.
• Possess strong written and verbal communication skills for effective mailing and stakeholder communication.
• Demonstrate good working knowledge of Microsoft Excel for data analysis and manipulation, and Microsoft PowerPoint for creating Post Graduate / Graduate in any discipline.
• 5+ years of relevant experience within the DTH industry, excluding Airtel.
• Prior experience in after-sales service, customer service, or onboarding lead roles is essential.
• Proven experience in managing and developing an ASP (Authorized Service Partner) Channel.
• Good understanding and practical experience in ASP operations.
• Strong knowledge of the processes involved in appointing and onboarding new ASPs.
• Demonstrated ability to increase pickup quantities and drive lead generation through the ASP channel.
• Experience in managing the logistics of transporting goods from ASP locations to a central warehouse (Beetel Warehouse experience is a plus).
• Ability to identify root causes of performance issues and implement effective action plans.
• Good working knowledge of MIS / Reporting / Mailing systems and practices.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Working knowledge of Microsoft PowerPoint for presentations.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team

(ref : iimjobs.com)