Technical Representative

Job Description :

Technical Representative :

Support the customers for their technical issues onsite or remotely.

Regular interaction with customers.

Fleet data monitoring.

Detailed and complete technical occurrence reporting to AH.

Warn / report to AH regarding developing issues at the customer that might attract management attention or

pose safety issues.

Support AH initiatives in promoting new services and / or developments in the existing ones.

Identify risks in Safety / Pay attention to Industry Standard Deviations at customer's site.

Key Deliverables :

• . Customer Satisfaction
• . Technical Support
• . On-time, on-quality resolution of customer's technical issues
• . Customer relationship management

Key Responsibilities :

includes resolving simple and complex technical issues occurring in the fleet, including AOG

troubleshooting at all hours.

ensuring know-how transfer.

customer.

relationship with the customers.

arrangements to correct any deviations during the delivery.

resolution is achieved then report to the mother company.

issues, and answer to their regular queries which are to be shared with the customers.

existing ones.

might attract management attention and possibly lead to negative perception of Airbus

Helicopters Support & Services as well as helicopter products.

Must have :

H145 / H135 / H160. Total aviation experience minimum 10 years.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company :

Airbus India Private Limited

Employment Type : Permanent

Experience Level : Professional

Job Family :

Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Skills Required

Troubleshooting, Technical Support, Customer Relationship Management