Customer Service Representative

The Customer Service Representative will be responsible for delivering exceptional customer support by managing inquiries with professionalism, accuracy, and empathy. The role involves addressing and resolving customer concerns promptly, maintaining detailed documentation of interactions, and collaborating with internal teams to ensure a seamless customer experience.

Key Responsibilities Manage customer inquiries through various communication channels with professionalism and courtesy

Provide accurate information and timely resolution to customer issues

Document customer interactions and feedback in CRM systems

Identify and escalate complex issues to the appropriate departments when necessary

Collaborate with cross-functional teams to improve service delivery and customer satisfaction

Identify opportunities for process and service improvements

Maintain a positive, customer-focused attitude in all interactions

Qualifications Proven customer service skills , including managing inquiries, resolving complaints, and ensuring customer satisfaction

Strong communication and interpersonal skills to effectively interact with diverse clients

Proficiency in CRM systems , documentation, and data entry

Excellent problem-solving and critical-thinking abilities

Adaptability and flexibility in a fast-paced, remote work environment

Experience with remote communication tools and technologies (e.g., Zoom, Teams, Slack) is an advantage

High school diploma or equivalent required; college education preferred

Previous customer service experience is preferred but not mandatory

Excellent English communication skills are mandatory

Experience working with US or Canadian processes is an asset

Background in logistics or the automotive sector is a plus