Customer Service Representative

Job Title : Customer Support Executive

Location : Coimbatore

Company : Ultron Computers (Laptop Service Center)

Job Summary :

We are looking for a friendly and professional Customer Support Executive to join our team. The ideal candidate will handle customer inquiries, coordinate service requests, and ensure a smooth experience from product drop-off to delivery. You will act as the first point of contact for customers and play a key role in maintaining customer satisfaction and trust.

Key Responsibilities :

• Greet customers and handle walk-in, phone, and online inquiries.
• Register customer complaints and create service tickets in the system.
• Explain service process, repair status, and estimated delivery timelines.
• Coordinate with technicians to update customers about repair progress.
• Handle billing, invoices, and payment follow-ups.
• Maintain customer records and ensure timely communication.
• Resolve customer concerns professionally and escalate when needed.
• Assist in feedback collection and service improvement initiatives.

Requirements :

Work Timing : 10 : 00 AM – 8 : 00 PM

Salary : ₹12,000 – ₹18,000 per month (based on experience)

Contact : 975029774

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Skills Required

Email, Basic Computer Knowledge, Excel, Ms Office