Hogarth Worldwide - Team Lead - Campaign Management
Quasar Media Pvt. Ltd.Gurugram, India
1 day ago
Job description
What will you do?
Team Leadership & Management : Lead and mentor a team of Campaign Specialists, providing guidance, performance feedback, and professional development opportunities while fostering a positive, productive work environment.
Operational Oversight : Develop and monitor daily workflows, ensuring efficient processes, adherence to company policies, and timely task completion, while analyzing key performance metrics to drive improvements.
Campaign Execution & Optimization : Oversee flawless campaign execution, ensuring alignment with client requirements, and optimization strategies to enhance performance.
Client Relationship Management : Act as a point of escalation for client concerns, collaborate with Account Managers to ensure client satisfaction, and proactively identify opportunities to strengthen client relationships.
Process Improvement & Automation : Evaluate existing workflows, identify bottlenecks, and implement process improvements and automation to increase efficiency and reduce manual effort.
Training & Development : Identify team training needs, conduct sessions to enhance skills and knowledge, and contribute to hiring and onboarding processes for new team members.
Strategic Contribution : Support the development of campaign strategies, conduct market research to identify new opportunities, and propose innovative initiatives to drive team and business growth.
Cross-Functional Collaboration : Coordinate with other departments to ensure strategic alignment, share best practices, and contribute insights through presentations or knowledge sharing sessions.
What will you need?
Tech / BCA / MCA or equivalent technical degree (Preferred).
Minimum 3+ years of experience in campaign management, email marketing, or a related field.
Proven experience in a managerial or team lead role within a BPO / KPO setting (Preferred).
Strong understanding of operational processes, systems, and principles.
Excellent communication and leadership skills.
Proficiency in managing, guiding, and leading employees to foster positive communication and a productive work environment.
Excellent project management skills with the ability to handle multiple projects simultaneously.
Strong problem-solving skills and the ability to make sound managerial decisions.
Ability to work independently and as part of a team.
Detail-oriented and highly organized.
What do you get?
Insurance Benefit.
Holistic Wellness Program.
Global Footprint.
Cab Facility.
(ref : iimjobs.com)
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Team Lead • Gurugram, India
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