Account Manager
CognizantPune, Republic Of India, IN1 day ago
Job descriptionThe role is responsible for managing customer queries and operations.- This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.- Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution.- Researching, diagnosing, troubleshooting, identifying solutions to resolve system / application issues.- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.- Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.- Maintain awareness of latest technologies in the domain
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Account Manager • Pune, Republic Of India, IN
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