Account Manager

Job location : Vidyavihar

Office time : Night Shift / US shift

Salary Band : 3.00 Lakh to 4.00 Lakh Per Annum

About Company

House of Spices is a leading South Asian Food manufacturer and distributor in North America (USA & Canada) and has been delivering pure and quality products for over 50 years with 9 distribution centers throughout North America. We have our own brands and have exclusivity for distributing our partner brands in US / Canada. Our vision is to bring our culture alive through the celebration of authentic ethnic food, flavor and families. Our mission is to provide consumers easy access to all authentic ethnic food and flavors across the NorthAmerican marketplace with a will to win. Visit www.Hosindia.Com to know more.

Summary / Objective :

This position will play a pivotal role in ensuring smooth operations. It involves handling invoice creation, payment collection, troubleshooting customer issues, and coordinating with internal stakeholders and warehouse managers.

Job Summary :

Generate invoices accurately and promptly.

Ensure correct pricing, discounts, and terms are applied to each invoice.

Follow up with clients for timely payment of invoices and collections.

Resolve any billing discrepancies or payment issues in coordination with the finance team.

Address customer inquiries, complaints, and concerns promptly and professionally.

Troubleshoot issues related to orders, deliveries, and product quality to ensure customer satisfaction.

Collaborate with internal teams, including warehouse managers, to ensure seamless coordination and execution of orders.

Communicate customer requirements and feedback to relevant departments for continuous improvement.

Oversee the current CSR team and provide help and coverage as needed. As workload increases, may be required to take on direct accounts.

Learn WMS (Warehouse Management System) to become subject matter expert and aide in troubleshooting associate issues.

As we continue to grow, become the key resource responsible to set up new customers in WMS.

Qualifications :

Excellent communication and customer service skills.

Bachelor's degree in logistics or supply chain management.

Proven industry experience is preferred.

Proficiency in Microsoft Excel for data management.

Strong attention to detail and accuracy in record-keeping.

Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

Knowledge of warehouse operations, inventory management, and logistics.

Familiarity with WMS (Excalibur) and ERP systems (NAV) is desirable.

Previous office supervisory experience desirable.