Business Development Manager - SME BIL

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

The purpose of the role is to

Meet the business objectives initiated by the respective country Business Clients business

Customer focused need-based selling

Deepen customer relationship and maximize penetration

Key Responsibilities

Business Drivers

Achieve personal sales target

Segment focus, customer focussed needs-based selling

Being a Business Clients Acquisition Executive, focus must be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilities, Insurance and Investment for such customers as mandated by the Bank. It will also involve deepening these relationships by cross-selling various product

Customer Experience

Operational quality - Error free customer application & documentation

Responsive and responsible selling

Practice appropriate sales and marketing skill

Ensure nil Customer complaints

Risk Assurance

Conduct CDD, MLP & TCF diligently

Zero tolerance - Fraud, Mis-selling

Attend training, acquire knowledge and apply to job function

Adhere to all policies, guidelines and procedures, comply with local regulatory requirements

To comply with all applicable money laundering prevention procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Strategy

Meet the business objectives initiated by the respective country Priority Clients business

Customer focused need-based selling

Deepen customer relationship and maximize penetration

Business

Achieve personal sales target

Segment focus, customer focussed needs-based selling

Being a Business Clients Acquisition Executive, focus must be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilities, Insurance and Investment for such customers as mandated by the Bank. It will also involve deepening these relationships by cross-selling various product

Processes

Operational quality - Error free customer application & documentation

Responsive and responsible selling

People & Talent

Must be a graduate. MBAs would be an advantage

Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially Home Loans, Wealth and Savings Accounts would be preferred

Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred

Good knowledge of the selected market and customer segments would be an advantage

Strong communication and negotiation skills with the ability to influence outcomes

Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit

Risk Management

Conduct CDD, MLP & TCF diligently

Zero tolerance - Fraud, Mis-selling

Attend training, acquire knowledge and apply to job function

Adhere to all policies, guidelines and procedures, comply with local regulatory requirements

Governance

To comply with all applicable money laundering prevention procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Key stakeholders

Customers : New-to-Bank Affluent and Emerging affluent Clientele along with inactive portfolio activation if mandated by the bank

Qualifications

Must be a graduate. MBAs would be an advantage

Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially Home Loans, Wealth and Savings Accounts would be preferred

Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred

Good knowledge of the selected market and customer segments would be an advantage

Strong communication and negotiation skills with the ability to influence outcomes

Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit text.

Skills and Experience

MS Office

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.