Incident Management
ConfidentialPune, India20 days ago
Job description4–9 years of experience in IT service management or incident response roles. Strong understanding of ITIL framework (ITIL certification preferred). Excellent communication, coordination, and stakeholder management skills. Ability to work under pressure and manage multiple priorities. Familiarity with tools like ServiceNow, Jira, PagerDuty, or similar platforms. Global Exposure : Work alongside talented colleagues across borders, on projects that shape industries. Continuous Learning : Access to a wide array of training platforms, certifications, and upskilling programs. Career Progression : Structured internal mobility and leadership development pathways. Innovation Culture : Embrace digital transformation and innovation through groundbreaking tech initiatives. Inclusive Environment : Experience a strong sense of community, diversity, and employee well-being. Work-Life Balance : Flexible working policies, employee support initiatives, and wellness programs.
Your role
- Lead and coordinate the resolution of high-priority incidents (P1 / P2) across multiple teams.
- Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs.
- Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence.
- Maintain and improve the incident management process, policies, and documentation.
- Communicate incident status and resolution updates to stakeholders and leadership.
- Collaborate with Problem Management and Change Management teams for continuous improvement.
- Monitor incident trends and generate reports for operational insights and executive review.
Your profile
What will you love working at Capgemini
Skills Required
Servicenow, Itil Framework, Jira
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Incident Management • Pune, India
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