Reception and Guest Relations Specialist

Designation : Front Desk Executive

Department : Operations

Location : Hyderabad

Experience : Min. 2 years in Hospitality Sector, preferably with a 5-Star Hotel / Restaurant

Job Role :

• The person would be the single point of contact for all the clients and their related problems and queries. Therefore, he / she will be :
• Defining and implementing front desk objectives and procedures.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area are kept clean and organised.
• Supervising staff and all front desk activities, including bookings, appointments, phone calls, and emails.
• Performing administrative duties such as filing and updating records, among others, as needed.
• Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors.
• Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys.
• Handling the clients visiting the space and maintaining the visitors’ list.