L2 Engineer - OSS SupportSourceFuse • Pune, Maharashtra, India
No longer accepting applications
L2 Engineer - OSS Support
SourceFuse • Pune, Maharashtra, India
30+ days ago
Job descriptionAct as the first point of contact for all production incidents, alerts, and user-reported issues related to the Plan & Build [Site Manager, Procurement Manager, and Facility Manager application]. Proactively monitor application performance, infrastructure health, and system alerts using monitoring tools. Perform initial diagnosis and root cause analysis (RCA) to quickly identify the source and scope of issues within a microservices architecture. Categorize, prioritize, and escalate incidents to appropriate internal teams (e.g., Network, Security, Firewall, Cloud, Infrastructure, Application Development, User Management) in a timely manner. Collaborate effectively with various technical teams to drive incident resolution, acting as a central coordinator. Skillfully diagnose and troubleshoot a wide range of customer issues, from basic inquiries about Site Manager / Procurement Manager to more technical challenges observed within system framework. Utilize logs, monitoring dashboards, and diagnostic tools to pinpoint issues across different microservices and underlying infrastructure components. Document troubleshooting steps, findings, and resolutions accurately for knowledge base articles and future reference. Provide timely, clear, and professional communication to internal stakeholders and end- users regarding incident status, expected resolution times, and post-incident reports. Prepare and deliver comprehensive Root Cause Analysis (RCA) reports for critical incidents, outlining the problem, impact, resolution, and preventative measures. Act as a crucial bridge between engineering / technical teams and product / business teams, translating technical details into understandable business impacts and vice-versa. Ensure all incidents are handled within agreed-upon Service Level Agreements (SLAs) for response, resolution, and communication. Contribute to the continuous improvement of incident management processes and tooling. Develop and maintain comprehensive knowledge base articles, runbooks, and troubleshooting guides. Identify recurring issues and collaborate with engineering teams to implement permanent solutions and improve system resilience. Participate in post-incident reviews to identify lessons learned and implement corrective actions. Bachelor’s degree in Electronics and Comm, Information Technology, or a related field. Strong domain knowledge in OSS Platforms and Microservices Applications 5+ years of experience in technical support, operations, or SRE / L2 role, preferably supporting enterprise-level applications. Proficiency in monitoring tools (e.g., Prometheus, Grafana) for application and infrastructure monitoring. Familiarity with cloud computing concepts (e.g., AWS, Azure, GCP) and data center environments. Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams. Experience in containerization technologies : Kubernetes / Docker swarm / Mesos-Marathon / Cloud Foundry Experience in RDBMS like Oracle, MySQL, Sybase etc. Sound knowledge in, NIFI, Kafka, Spark, Elastic Search and other bigdata tools Basic understanding of networking concepts (TCP / IP, DNS, Load Balancers, Firewalls) and security principles Collaboration : Ability to work in a team-oriented environment and effectively communicate with both technical and non-technical stakeholders.
SourceFuse Technologies hiring L2 Engineer - OSS Support with 5+ years of experience.
Overview :
We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong background in the Telecom domain to join our growing team. In this role, you will be responsible for providing technical support and guidance to our users and customers who are
utilizing our open-source telecom software and related technologies. You will be a key contributor to ensuring user satisfaction, fostering a strong open-source community within the telecom space, and driving the adoption of our OSS solutions in the telecommunications industry.
24
- 7 Rotational Shift
Key Responsibilities :
Incident Management & Triage :
Troubleshooting & Resolution :
Communication & Stakeholder Management :
SLA Adherence & Performance :
Knowledge Management & Process Improvement :
Qualifications :
Skills & Abilities :
Create a job alert for this search
L2 Support Engineer • Pune, Maharashtra, India
Related jobs
Job Title : Openstack Support Engineer with OpenStack, Linux, Kubernetes, Terraform.Location : 100% REMOTE - Offshore India.
Employment Type : Long Term Contract.OpenStack, Linux systems, Kubernetes, T...Show more
L2 Support Engineer - Salesforce
dentsu • Pune, Maharashtra, India
India (Business Hours Support Only).The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets.
This role involves collabora...Show more
Last updated: 20 days ago • Promoted
Cloud Support Engineer L1 / L2
Confidential • Pune, India
Job Title : Cloud Support Engineer.Reporting To : Global Cloud Support Manager.Member of : Customer Support and Engineering Operations.
Platform9 : A Better Way to Go Cloud Native.Platform9 is a leade...Show more
Last updated: 24 days ago • Promoted
Embedded / Firmware Engineer — Wearables
ONLYQ • Pune / Pimpri-Chinchwad Area, India
We’re building the next-generation .Bioimpedance + Temperature sensing.Women’s health & autonomic intelligence.Preventive, personalised insights.
A Lab on Hand — for every human.Cymetree Projects LL...Show more
Last updated: 3 days ago • Promoted
Lead PLM Engineer
Varroc • Pune / Pimpri-Chinchwad Area, India
Product Lifecycle Management (PLM) : .Expertise in PLM processes and methodologies.Functional expertise in New Product Introduction (NPI), product engineering & Bill of Materials (BOM) management, pr...Show more
Last updated: 3 days ago • Promoted
L2 Application Support Engineer
Parkar Digital • Pune, Maharashtra, India
Parkar Digital is a Hybrid-first company dedicated to hiring retaining and developing high-performing employees and teams with diverse backgrounds.
We are a digital transformation and software engin...Show more
Last updated: 30+ days ago • Promoted
AS400 L2 Support
People Prime Worldwide • Pune, Maharashtra, India
About Client : Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is on...Show more
Last updated: 13 hours ago • Promoted • New!
Service Engineer - PLC / SCADA / VFD Systems
Quaalirich LLP • Pune / Pimpri-Chinchwad Area, India
Experience : 5-10 Years (Graduate) / 10-15 Years (Diploma).Industry : PLC–SCADA & Industrial Automation.Travel : Required for Site Work.
Work with PLCs of various makes, SCADA systems, and multiple HMI...Show more
Last updated: 16 hours ago • Promoted • New!
L2 Engineer - OSS Support
SourceFuse • pune, India
SourceFuse Technologies hiring L2 Engineer - OSS Support with 5+ years of experience.We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong back...Show more
Last updated: 13 hours ago • Promoted • New!
L2 Support Engineer (Office 365)
Flynaut LLC • Pune, Mahārāshtra, India, 411048
Flynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004.
Our team of passionate professionals transforms visi...Show more
Last updated: 30+ days ago
Technical Support Engineer
Atlassian • Pune, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 19 days ago • Promoted
L2 Cloud Support Engineer with Openstack, Kubernetes, Linux, Python, Ansible / Terraform - 100% REMOTE - Contract Role (US Work Hours)
iShift • Pune, IN
Remote
Last updated: 1 day ago • Promoted
IT Support L2 Engineer
TECEZE • Pune, Maharashtra, India
We are looking for a dedicated and technically skilled.The ideal candidate will have hands-on experience in troubleshooting, installation, configuration, and maintenance of IT infrastructure.This r...Show more
Last updated: 20 days ago • Promoted
L2 Support Engineer - Salesforce
Confidential • Pune, India
India (Business Hours Support Only).The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets.
This role involves collabora...Show more
Last updated: 22 days ago • Promoted
Technical Support Engineer
IQnext • Pune, IN
We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach.
IQnext is an integrated, centralized platform that ...Show more
Last updated: less than 1 hour ago • Promoted • New!
System Engineer
MIT Academy of Engineering, Alandi, Pune • Pune / Pimpri-Chinchwad Area, India
The Level 1 Network Engineer will be responsible for providing technical support and troubleshooting for network-related issues.
This role involves monitoring network performance, resolving connecti...Show more
Last updated: 3 days ago • Promoted
OSI PI Engineer
L&T Technology Services • Pune, Maharashtra, India
Engineer must have 7-8 years of experience on OSI Pi platform.Strong experience in Aveva OSI PI architecture and Functionality and different use case development like OEE,CBM etc.Engineer should ha...Show more
Last updated: 1 day ago • Promoted
L1 Support Engineer
Confidential • Pune
The client is a large investment bank, operating on a global scale.The scope of the project comprises of the following functional areas : .
Build & Deploy DevOps toolchains : GitLab (20%) and an integr...Show more
Last updated: 30+ days ago • Promoted
IT Support L2 Engineer
Confidential • Pune, India
We are looking for a dedicated and technically skilled.The ideal candidate will have hands-on experience in troubleshooting, installation, configuration, and maintenance of IT infrastructure.This r...Show more
Last updated: 24 days ago • Promoted