About Parkar Digital :
Parkar Digital is a Hybrid-first company dedicated to hiring retaining and developing high-performing employees and teams with diverse backgrounds. We are a digital transformation and software engineering company headquartered in Atlanta USA and have our engineering teams across the US India and Latin America. Our solutions are powered by the Parkar platforms built using Cloud Opensource and Customer experience technologies. Parkar Digital offers an array of IT services across Cloud computing Product development Customer experience Cybersecurity and AI Engineering.
Parkar Digital a Gold Certified Microsoft Azure partner provides technology solutions for Digital Healthcare Digital Retail & CPG. Our solutions are powered by the Parkar platforms built using Cloud Opensource and Customer experience technologies. Our goal is to empower a customer-first approach with digital technologies to deliver human-centric solutions for the clients.
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Key Responsibilities :
Troubleshooting and Issue Resolution :
- Investigate and analyze reported issues identifying root causes and implementing effective solutions.
- Collaborate with L1 support development teams and other stakeholders to resolve complex technical problems.
Application Maintenance :
Ensure the availability reliability and performance of assigned applications.Implement application patches updates and configurations as needed.Monitoring and Performance Optimization :
Monitor application performance and proactively identify areas for improvement.Collaborate with development teams to optimize code and enhance application efficiency.Documentation :
Maintain comprehensive documentation for troubleshooting procedures system configurations and resolutions.Create knowledge base articles for common issues to facilitate faster issue resolution by L1 support.Customer Support :
Provide timely and effective communication to end-users regarding issue status and resolutionCollaborate with the customer support team to address user queries and concernsIncident Change and Problem management :
Work within defined SLAs to manage and resolve incidents promptlyEscalate critical issues to appropriate teams and management as neededUnderstanding of problem management processes to identify and address recurring issuesKnowledge of change management processes for controlled and documented system modificationsCollaboration and Training :
Collaborate with L1 support development and QA teams to improve overall application stabilityProvide training to L1 support and end-users on recurring issues to promote self-service resolutionContinuous Improvement :
Participate in post-incident reviews and contribute insights for process improvementsStay updated on industry best practices and technologies to enhance the support processRequirements :
Proven 3 years experience in application support troubleshooting and issue resolutionStrong knowledge of databases operating systems and application architectureStrong knowledge of Linux operating systems including command-line proficiencyFamiliarity with monitoring and logging tools for proactive issue detectionFamiliarity with cloud platforms along with certification such as AWS Azure or Google Cloud (should have at lease basic certification related to AWS / Azure).ITIL certification certifications is plus.Proficient in SQL for database query and analysisProficiency in using ticketing tools for incident tracking and resolution.Knowledge of API testing tools and techniques.Experience in working with APIs and understanding RESTful architecture.Familiarity with JSON and YAML for data interchange and configuration.Solid understanding of networking principles and protocols.Familiarity with source control tools such as Git for version control.Experience with web servers (e.g. Apache Nginx) and web application deploymentExcellent communication and interpersonal skillsAbility to work collaboratively in a team-oriented environmentComfortable with 24 / 7 shifts on-call duties during weekdays and weekendsScripting skills (e.g. Shell scripting Python) for automation tasks is a plus.Qualifications :Bachelors degree in computer science Information Technology or related field.Good to have :Understanding of DevOps principles and practicesKnowledge of security best practices in application supportExperience with continuous integration / continuous deployment (CI / CD) pipelinesFamiliarity with virtualization technologiesExperience in containerization technologies such as Docker and orchestration tools like KubernetesKey Skills
Splunk,Iis,SQL,.NET,Perl,Shell Scripting,Weblogic,Java,Sybase,Scripting,Oracle,Application Support
Employment Type : Full-Time
Experience : years
Vacancy : 1
