Community Support Worker - Liverpool / Bankstown

Community Support Worker (Female Arabic Speaking)

Liverpool Area

We are excited to offer  Full Time Permanent position for a Level 3 Community Support Worker (Female Arabic Speaking) for our Community Living Support – Refugee (CLSR) Mental Health program based in Liverpool. Usual hours of work Monday to Friday between 8am-4.00pm.

About the Role :

This position supports the delivery of community-based support in the Mental Health space. Lived experience relevant to the role is desirable. If you're looking for somewhere to pursue your passion and make a significant difference within your community by ensuring culturally safe and responsive support, this is the role for you!

Key Responsibilities :

In this role you will be responsible for;

1. Providing support to Participants in the mental health community outreach services, to improve their independence by assisting with living skills, transport, social activities, as well as other supports as required.

2. Keeping customer records up to date using online systems

3. Developing and maintaining professional relationships with people, families, caregivers and key stakeholders.

4. Complete risk assessments, support plans and other required documents in a timely manner.

5. Work with people living with Mental Health

What you will bring to the role :

1. Fluency in Arabic (written, reading and spoken)

2. Qualification in Mental Health or Community Services, OR equivalent relevant experience in the human services industry

3. Demonstrated understanding of mental health issues affecting refugees and asylum seekers and the effects of torture on individuals, young people, families and communities

4. Experience in the mental health and community sector, with strong knowledge of services, Mental Health programs, NDIS and Understanding of Person-Centered Practices.

5. Valid NSW Drivers C class license, with ability to drive vehicles in this license class

6. Valid first aid certificate, NDISWC, WWCC, Police Check or willingness to obtain prior to starting with us

10. Basic computer skills, including Microsoft Office experience

Why join New Horizons and amazing benefits we offer?

1. New Horizons pays above the award & penalty rates

2. Salary packaging options that reduce your taxable income and increase your take-home pay!

3. Monthly RDO's in addition to annual leave

4. Fitness Passport – Discounted gym membership

5. Employee Assistance Program (EAP) for employees and family members.

6. Paid Parental Leave : Comprehensive leave to support growing families.

At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional service that enhances the lives of our customers while at the same time improving employee experience and career development opportunities. We align our work with our organisation’s values - fostering a culture of collaboration, trust, and accountability. As part of our team, you’ll be empowered to take initiative and use your talents to improve the lives of our customers. Together, we are a community committed to transforming lives through our services, embracing challenges with creativity and adaptability for lasting positive impact.

How to Apply - To register your interest, please click ‘Apply Now' and provide a resume and cover letter outlining your suitability for the role.

If you have questions about this role, or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternate method of submitting your application, please email

• New Horizons values diversity and encourages applications from people from all walks of Life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.

IMPORTANT :  New Horizons is an equal Opportunity Employer, and our people represent the community which we service. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. Due to the specific support needs of the customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants to apply, under the exception clause of the NSW Anti-Discrimination Act 1977 – Section 31. New Horizons acknowledges all aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.