Servicenow ITSM

Job Description :

Develop, Test, Configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.

Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.

Co-ordinate with internal / external stakeholders for development of user stories, configurations and get it delivered on agreed timeline

Develop custom software / app solutions as required through scripting and software development

Manage BAU tasks

Provide value-based assessments and workshops to help the maximize business results from ServiceNow software

Profile Description :

At least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, Portal, front-end.

Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.

Deep understanding of REST, WSDL, JSON and ability to integrate with other third party applications, data sources.

Develop & manage application code, user interfaces, and integration components.

Create and maintain necessary development documentation- technical design, developer notes, user manual etc.

Manages data with Tables, CMDB, Import Sets, and Update Sets.

Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development.

Expertise in configuring UI Actions / UI Policy / ACL / Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX / UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.

Configure Performance Analytics, Reporting & Dashboards.

Skills Required

Servicenow, Itsm