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Retail Pharmacy - City Head

Retail Pharmacy - City Head

HealthSy PharmacyBengaluru, Karnataka, India
7 days ago
Job description

Job Summary

The City Head will be responsible for overseeing all aspects of operations, growth, and performance of our retail pharmacy in Bengaluru. As a key leader, you will not only manage the typical responsibilities of a City Head but also take on hands-on roles in areas essential for building and scaling the business. This includes store setup, team management, inventory control, financial management, and customer experience, among others. You will play a pivotal role in ensuring that the retail pharmacy runs smoothly, adheres to regulatory standards, and delivers an exceptional customer experience.

Key Responsibilities :

1. Retail Operations Management

  • Store Setup & Layout : Oversee the physical setup of retail stores, ensuring they are compliant with operational standards, regulatory requirements, and customer-centric designs
  • SOP Development : Create and implement Standard Operating Procedures (SOPs) for pharmacy operations, including inventory management, customer service, sales processes, and prescription handling.
  • Day-to-Day Operations : Manage the daily operations of all stores, ensuring smooth functioning, optimal staff performance, and adherence to operational protocols.

2. Financial Management & Profitability

  • Budgeting & Financial Oversight : Manage the P&L for the city’s retail operations, ensuring profitability and cost control. Monitor sales, expenses, and inventory levels.
  • Sales Targets & Performance : Set clear sales targets for each store, track performance, and identify growth opportunities to achieve profitability.
  • Cash Flow & Expense Management : Oversee cash flow management, ensuring efficient use of resources and control of operational costs.
  • 3. Inventory & Supply Chain Coordination

  • Inventory Management : Ensure optimal stock levels across all stores, implementing efficient replenishment schedules and inventory forecasting to prevent stockouts or overstocking.
  • Supplier & Vendor Relations : Manage supplier relationships, negotiate terms, and ensure on-time deliveries. Implement quality control measures to ensure product standards are met.
  • Waste Reduction : Implement strategies to minimize stock wastage, particularly by tracking product expiry dates and improving stock turnover rates.
  • 4. Customer Service & Experience

  • Customer Engagement : Develop and implement systems to capture and act on customer feedback. Ensure high levels of customer satisfaction and address any complaints or concerns promptly.
  • Service Excellence : Lead by example in delivering exceptional customer service. Train staff on best practices for customer interaction, medication dispensing, and problem-solving.
  • Community Building : Establish partnerships with local healthcare providers, such as doctors and clinics, to promote the pharmacy’s services and expand the customer base.
  • 5. Team Leadership & Development

  • Staff Recruitment & Training : Oversee the hiring and training of store staff, including pharmacists, store managers, and support staff. Ensure all team members understand their roles and responsibilities.
  • Team Motivation & Performance : Foster a performance-driven culture by setting clear goals, providing feedback, and recognizing top performers.
  • Coaching & Development : Implement ongoing training programs to improve team skills, product knowledge, and customer service.
  • 6. Compliance & Regulatory Adherence

  • Regulatory Compliance : Ensure that all stores comply with local and national regulations, including pharmacy licensing, health and safety standards, and drug handling requirements.
  • Quality Control : Oversee quality assurance checks to maintain the integrity of products sold, ensuring that all medications and goods meet the necessary standards.
  • Health & Safety : Ensure a safe working environment by adhering to all safety regulations and maintaining clean and organized stores.
  • 7. Marketing & Brand Development

  • Local Marketing Campaigns : Plan and execute targeted marketing strategies to increase brand awareness and drive foot traffic to the stores. Utilize both offline and online channels.
  • Loyalty Programs : Implement customer loyalty programs to incentivize repeat purchases and enhance customer retention.
  • Digital Strategy : Collaborate with the marketing team to integrate online sales with in-store operations and ensure a seamless customer experience across both channels.
  • 8. Data-Driven Decision Making

  • Performance Reporting : Regularly monitor key performance indicators (KPIs), including sales, inventory turnover, and customer satisfaction. Provide actionable insights to central teams.
  • Sales Analysis : Analyze sales data to identify trends, opportunities for upselling, and underperforming products. Optimize store offerings based on this data.
  • Reporting : Provide weekly or monthly performance reports to senior leadership, identifying areas for improvement and growth.
  • 9. Crisis Management & Problem Solving

  • Issue Resolution : Act as the first point of contact for escalated customer issues, operational challenges, or team conflicts. Resolve issues swiftly to maintain business continuity.
  • Adaptability : Stay flexible and ready to adapt strategies to meet the challenges of the fast-evolving retail pharmacy sector.
  • 10. Expansion & Scaling

  • Expansion Strategy : Identify new store locations based on market analysis, demand clusters, and customer demographics. Oversee the setup and launch of new stores as the business grows.
  • Team Scaling : As the business scales, help recruit and build out teams for new locations, ensuring each new store adheres to operational standards and maintains consistency in customer experience.
  • Qualifications :

  • Bachelor’s degree in Pharmacy, Business Administration, or related field. MBA is a plus.
  • 3+ years of experience in retail operations or management, preferably in the pharmacy or healthcare sector.
  • Strong leadership and people management skills. Ability to drive operational efficiency and improve customer experience. Analytical mindset with the ability to make data-driven decisions.
  • Experience in a startup environment is preferred. Must be hands-on, adaptable, and able to manage multiple responsibilities simultaneously.
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    City Head • Bengaluru, Karnataka, India

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