Virohan - Manager - Process Excellence
VirohanDelhi NCR, India30+ days ago
Job descriptionAdmissions & Onboarding : Manage admission lifecycle-from application to enrollment-including documentation, verification, MIS tracking, stakeholder communication. Examination Coordination : Plan exam schedules, allocate resources, liaise with exam bodies, supervise logistics, grading, result publication, data integrity. Certification Management : Oversee certificate generation, accuracy, dispatch; coordinate with academic / external certifying agencies. External Stakeholder Engagement : Partner with universities, regulatory bodies, exam boards to maintain compliance and smooth operations. Data Systems & Reporting : Build and maintain student data architecture-dashboards, MIS, audit trail visibility-for leadership and regulators. Process Ownership & Improvement : Develop SOPs, identify bottlenecks, implement solutions; drive continuous improvement and automation. Cross-functional Collaboration : Work with admissions, academic, finance, and operations teams; escalate and resolve issues. Audit & Compliance : Conduct internal audits, prepare for inspections, ensure compliance documentation.
What You Bring :
- Experience : 2-5 years in process / compliance / student admin.
- Education : Engineering Degrees from Tier 1 Colleges.
- Integrity & Ownership : High accountability; ready to take full responsibility end-to-end.
- Communication Excellence : Clear, precise, stakeholder-first communication style.
- Bias for Action : Launch initiatives, meet deadlines, handle pressure.
- Attention to Detail : Data-focused, quality-oriented.
- Analytical & Process-Oriented : Strong at data visualization (Excel / Tableau / Data Studio), SOP documentation.
- Collaboration : Comfort working across teams, incl. external academic / regulatory stakeholders.
- Problem Solver : Tackle edge cases and ambiguity, simplify complex workflows.
- Tools Proficiency : Hands-on with LMS / CRM / ERP or willingness to learn quickly
(ref : iimjobs.com)
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Manager • Delhi NCR, India
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