About Position :
The Manager – Process & Improvement is responsible for driving operational excellence across Ankur Lighting by identifying gaps in existing processes, designing solutions, implementing improvements, and standardizing workflows through effective SOPs.
This role ensures that all departments work efficiently, consistently, and in alignment with the company's strategic goals.
Key Responsibilities2.1 Gap Analysis & Process Assessment
- Conduct detailed assessments of existing workflows and business processes across all departments (Sales, Accounts, Purchase, Dispatch, After-Sales, Designing).
- Identify inefficiencies, redundancies, bottlenecks, and compliance gaps.
- Prioritize gaps based on impact, urgency, and alignment with business goals.
Process Improvement & Optimization
Design and implement process improvements to enhance productivity, reduce errors, and optimize resource utilization.Introduce best practices and innovative solutions for operational excellence.Ensure that improvements are measurable, scalable, and sustainable.SOP Development & Standardization
Develop, document, and implement Standard Operating Procedures (SOPs) for all key processes.Ensure SOPs are clear, actionable, and accessible to all team members.Regularly review and update SOPs to reflect improvements or changes in business needs.Implementation & Change Management
Lead the implementation of improved processes across departments.Monitor adoption, resolve resistance, and ensure compliance with new workflows.Train and guide employees to follow SOPs and process standards consistently.Performance Monitoring & Reporting
Track the impact of process improvements using measurable KPIs.Prepare dashboards, reports, and analysis highlighting efficiency gains, time savings, and error reduction.Present improvement outcomes and recommendations to senior management regularly.Continuous Improvement Culture
Promote a continuous improvement mindset across all teams.Encourage employees to suggest process improvements and innovations.Recognize and reward successful initiatives that enhance efficiency or quality.Key Skills & Competencies
Expertise in gap analysis, process mapping, process improvement, and SOP creation .Strong analytical and problem-solving capabilities.Excellent project management and implementation skills.Ability to influence teams and drive change across departments.Proficiency in MS Office, ERP, CRM (Zoho Must), and process mapping tools.Knowledge of Lean, Six Sigma, or Kaizen methodologies is preferred.Qualifications & Experience
Graduate / Postgraduate in Business Administration, Operations, or Process Management.5–8 years of experience in process improvement, operations excellence, or business process management.Experience in manufacturing, retail, or distribution is highly desirable.Certification in Lean, Six Sigma, or Project Management is a plus.Key Performance Indicators (KPIs)
Number of processes assessed and gaps identified.% of process improvement initiatives successfully implemented.Number of SOPs developed, updated, and adopted.Reduction in operational errors, delays, and redundancies.Measurable improvement in departmental efficiency and productivity.Employee adherence to standardized processes and SOPs.Outcomes Expected
Streamlined and standardized processes across all departments.Continuous identification and closure of process gaps.Improved operational efficiency, accuracy, and productivity.Consistent adoption of SOPs and best practices across the organization.Strong culture of continuous improvement and accountability.Skills Required
Lean Six Sigma, Process Improvement, Erp, Problem-solving, Crm, Gap Analysis, Process Mapping, Project Management, Ms Office, Zoho
