General Manager
ConfidentialBengaluru / Bangalore, India30+ days ago
Job descriptionDrive revenue performance across rooms and ancillary revenue streams. Collaborate with revenue management and sales to optimize occupancy and ARR. Prepare and manage budgets, forecasts, and financial performance reports. Control costs while maintaining service quality and operational standards. Hire, train, and develop a strong hotel team aligned with organizational values. Foster a culture of accountability, guest focus, and continuous learning. Implement training modules and ensure employee engagement. Serve as the face of the hotel in the local market, maintaining strong community and partner relationships. Work closely with corporate and ownership teams on strategy, reporting, and compliance. Act as custodian of brand values, ensuring all guest interactions reflect the hotel's positioning. Bachelor's degree in Hotel Management or related field; MBA preferred. 10–12 years of progressive hospitality experience, with at least 3–5 years in a leadership role as Hotel Manager / GM. Proven track record in limited-service or midscale hotel operations, preferably with international brands. Strong understanding of efficiency-driven operations. Exceptional leadership, communication, and problem-solving skills. Financial acumen with experience in budgeting, forecasting, and P&L management. Guest-centric mindset with a passion for delivering consistent quality.
Key Responsibilities
Operations & Guest Experience
- Lead all hotel operations across rooms, front office, housekeeping, F&B, and support services.
- Ensure adherence to brand standards and deliver a consistent guest experience across all touchpoints.
- Monitor guest satisfaction and drive continuous improvement in service delivery.
- Ensure compliance with quality audits, health & safety, and local statutory requirements.
Commercial & Financial
People & Culture
Stakeholder Management
Qualifications & Skills
Skills Required
Forecasting, Revenue Management, Budgeting, Hotel Management
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General Manager • Bengaluru / Bangalore, India
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