Operations Manager – Kolkata Office

Position Overview

We are setting up a new in-house operations center in Kolkata to manage our U.S. and Canada short-term rental (Airbnb) business. The Operations Manager will lead this office, oversee day-to-day activities, manage multiple departments (Customer Support, Bookkeeping, Marketing, Onboarding, and Sales), and ensure all operations run smoothly across time zones.

This is a leadership role for someone with experience in BPO, hospitality, or property management who can take ownership, build systems, and manage a growing team.

Key Responsibilities

• Supervise daily operations and ensure timely task execution across all teams (CS, Finance, Marketing, Onboarding, Sales).
• Office & Team Management
• Supervise daily operations and ensure timely task execution across all teams (CS, Finance, Marketing, Onboarding, Sales).
• Create and manage team schedules, especially for U.S. time zone coverage (evening / night shifts).
• Monitor performance, attendance, and output of all team members.
• Conduct daily briefings and weekly performance review meetings.
• Oversee recruitment, onboarding, and training of new staff with HR support.

📊 Operations Oversight

💬 Communication & Coordination

Financial & Administrative Oversight

Business Growth & Quality Control