Walkin Drive_8-Nov-25_major Incident Management_bangalore

Dear Candidate,

We are Organizing a walk-in Drive at Bangalore Location on 08-Nov-2025. Please find details below :

Role : Major Incident Management

Exp : 4 to 6 Years

Location : Bangalore

Venue : TCS Bangalore

Address : TCS L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore - 560066

JD :

As a Major Incident Manager, your responsibilities will include :

• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement
• Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)
• Owneing the Major incident and driving it efficently on both Bridge call and Chat.
• Issuing communications during the progress of a Major Incident
• Identifying appropriate timelines and targets for recovery actions, feedback and communications
• Assessing and Agreeing Business Impact and Incident Severity Level.
• Ensuring that appropriate internal escalation occurs
• Ensuring that appropriate third party escalation occurs
• Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration
• Highlighting risks and issues in actions identified during any Major Incident
• Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced
• Suggesting workarounds and methods of speeding up the recovery of an incident
• Continually reviewing engagement within the recovery and identify any additional support teams, individuals or third parties who could add value or those that can be stood down
• Maintaining the Major Incident Management process
• Reviewing and updating process documentation
• Ensuring that key support information such as emergency contact lists is kept up to date

Documents to Carry :

1.TCS application form available on iBegin

2. PAN / Aadhaar or any other Government ID Proof.

3. Updated CV / Resume to be provided.

4. 2 Passport size Photographs

Please reach the venue by 10 : 00 AM.

Regards

Gunsheel Sidana

Human Resources

Talent Acquisition Group

Tata Consultancy Services