Major Incident Administrator

Must-Haves (Please do not apply if you do not have any of the below experience)

• Must have 7 or more years of experience in Incident & Major Incident Management.
• Must have Lead OR Shift Lead / Manager experience.
• Must have experience working in 24x7 environments and on-call availability.
• Must be willing to work onsite at the Ahmedabad, Gujarat, office.
• We are looking for an immediate joiner.

Job Description : Position Summary

As a Major Incident Administrator you manage and coordinate the response / resolution of major incidents that have impact on the business with the purpose of restoring normal service operations as quickly as possible. Works closely with senior management, IT teams, and other stakeholders to ensure that incidents are resolved quickly and effectively, minimizing business impact. Triage and prioritize Major incidents, coordinate response teams and resources, track progress and communicate status to stakeholders. Conduct post-incident reviews, and documentation of Incidents.

Key responsibilities

Functional competencies

Qualifications

Skills Required

Incident Management, Itil Framework, Major Incident Management